Abstract

This chapter discusses survey research. Surveys are a very common method of data collection used by many social researchers. As such, they are used in public opinion polls to gauge political trends and trait, but also in marketing research examining consumer behaviour and feedback. Surveys are also a common data collection method in many social research projects. They are further used to evaluate needs, processes, and outcomes. Importantly, surveys are a unidirectional communication approach to collect data, which is very different from observational methods, semi-structured and structured interviews, or other types of data collection where the researcher takes an active role. Specifically, using surveys, participants are presented with a set of instructions and predetermined questions. The researcher is not expected to engage in any participatory interaction or in-depth conversation with participants.